Terms & Conditions

By purchasing from SDS Distributors through any sales channel or sales representative you are agreeing to the following terms and conditions:

NEW ACCOUNTS

·         The initial order for new accounts must meet the minimums for the lines as outlined on our Online Ordering System.

·         Payments for new accounts are accepted via VISA or MasterCard only. Charges will be processed once your order is ready to be shipped.

·         Accounts that remain inactive for 12 months will be automatically closed. Reactivation will be treated as a new account setup.

·         SDS may request a copy of a valid business license at any time or credit references.

CUSTOMER RESPONSIBILITIES

·         Customers are responsible for ensuring that all billing, shipping, and contact details are up to date.

·         All account or order changes must be emailed to [email protected] AND CONFIRMED to be honoured. We recommend keeping copies of the confirmation for your records.

PRODUCT INFORMATION

·         Pricing is subject to change without prior notice.

·         All listed prices are wholesale and are provided in Canadian dollars.

·         Taxes are not included in product pricing.

·         Product availability is not guaranteed.

·         SDS does not grant exclusive rights to any retailer.

·         Backorders below $75 will be automatically canceled.

SHIPPING TERMS

·         Shipping charges apply to all orders.

·         SDS references multiple carriers and chooses the most cost effective carrier as long as no other restrictions apply (ie. specific shipment arrival time). If you wish to use a specific carrier, please provide carrier details and your account number at the time of ordering.

ORDER CANCELLATIONS & REFUSED SHIPMENTS

·         Any requests must be emailed AND CONFIRMED by [email protected] to be honoured. We recommend keeping copies of the confirmation for your records.

·         While we do our best to accommodate cancellation requests (outside of pre-booking programs or non-stocking lines), cancellations cannot be processed once an order has been picked. If the order has already been picked and packed at our facility, a 50% restocking fee (minimum $25) will apply, along with any shipping costs incurred.

·         Shipments that are refused or undeliverable will incur a 50% restocking charge (minimum $25), plus all related shipping expenses. Any future orders will require credit card payment.

RETURNS & CLAIMS

·         Any damaged or defective items must be reported via email to [email protected] within 10 days of delivery to be honoured. Unauthorized returns will not be accepted.

·         Returned merchandise that has been used, altered, tagged, or exceeds the 10-day claim window will not qualify for a refund or replacement. All returned products must remain in their original packaging.

·         If a return is made for reasons other than damage or defects, a 50% restocking fee (minimum $25) will apply, along with any associated shipping costs.